Keds99
Topic Author
Posts: 3
Joined: Sat 09 Mar 2024, 17:56

Still Waiting For Digital Product

Sat 09 Mar 2024, 17:58

Hello,

I ordered Forbidden Lands for Foundry VTT and still have not received an email with the code.

My order number is FRIA165425.

Is there somewhere else I can go to get my code for this?

Thank you!
 
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Fenhorn
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Posts: 4440
Joined: Thu 24 Apr 2014, 15:03
Location: Sweden

Re: Still Waiting For Digital Product

Sat 09 Mar 2024, 18:23

Daniel (FL support) is aware of this and will fix this within the hour. Sorry about the wait.
“Thanks for noticin' me.” - Eeyore
 
Keds99
Topic Author
Posts: 3
Joined: Sat 09 Mar 2024, 17:56

Re: Still Waiting For Digital Product

Sat 09 Mar 2024, 18:41

Thank you for the response! Appreciate you all and the commitment to customer service that your team provides!
 
Keds99
Topic Author
Posts: 3
Joined: Sat 09 Mar 2024, 17:56

Re: Still Waiting For Digital Product

Sat 09 Mar 2024, 21:05

It has been about 4 hours since ordering the digital product and I have not received an email. I only need a code for the product. Is there any way to get me the code other than the standard method of deployment that is experiencing issues?

Thank you!
 
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Fenhorn
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Posts: 4440
Joined: Thu 24 Apr 2014, 15:03
Location: Sweden

Re: Still Waiting For Digital Product

Sat 09 Mar 2024, 21:09

I don't know what the problem is. The support that I talked to said he will fix in an hour but that was a while ago. He might have hit a snag with it.

If you haven't emailed support@frialigan.se, do so to create an official support ticket (but don't if you have already done so).
“Thanks for noticin' me.” - Eeyore
 
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Lehto
Posts: 255
Joined: Fri 31 Jul 2020, 22:29
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Re: Still Waiting For Digital Product

Sat 09 Mar 2024, 21:35

Hi!
Sorry, I will see to this now. I was not at home and could not check immediately as I was on my phone only. My estimate regarding time turned out to be all off. I will send you the missing codes in a PM.

Kind regards,
Daniel
Daniel
Customer support

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