ExaltedLegions
Posts: 6
Joined: Thu 14 Dec 2023, 04:40

Re: NEWS FROM CUSTOMER SUPPORT 23-12-14

Fri 29 Dec 2023, 13:18

So, here is the latest news from Whalebacker:

"There are no orders older than a few days left to ship."
Thanks for the update! Confused on the quoted bit above though given that my two orders from Nov 23/25 respectively have yet to ship.

FRIA149355
FRIA151597
 
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Lehto
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Re: NEWS FROM CUSTOMER SUPPORT 23-12-14

Fri 29 Dec 2023, 13:28

So, here is the latest news from Whalebacker:

"There are no orders older than a few days left to ship."
Thanks for the update! Confused on the quoted bit above though given that my two orders from Nov 23/25 respectively have yet to ship.

FRIA149355
FRIA151597
Sorry to hear that! I will look into this immediately and get back to you.
Daniel
Customer support
 
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MidnightBlue
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Re: NEWS FROM CUSTOMER SUPPORT 23-12-14

Fri 29 Dec 2023, 13:50

Do you know if these are shipping from a location in/near Saginaw, MI? I just saw that I have a pending shipment coming from there.

Shipping Label Created, USPS Awaiting Item
SAGINAW,MI 48607

Thanks for the updates!
 
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Lehto
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Re: NEWS FROM CUSTOMER SUPPORT 23-12-14

Fri 29 Dec 2023, 13:52

Do you know if these are shipping from a location in/near Saginaw, MI?
Yes, Whalebacker is located there.
Daniel
Customer support
 
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MidnightBlue
Posts: 14
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Re: NEWS FROM CUSTOMER SUPPORT 23-12-14

Fri 29 Dec 2023, 13:55

Then it looks like at least one of my two orders will be on its way very soon as this shipping label was created yesterday afternoon!

Thank you all for your hard work getting this all sorted. I hope you have had and are having happy holidays (despite this)!

Do you know if these are shipping from a location in/near Saginaw, MI?
Yes, Whalebacker is located there.
 
ExaltedLegions
Posts: 6
Joined: Thu 14 Dec 2023, 04:40

Re: NEWS FROM CUSTOMER SUPPORT 23-12-14

Fri 29 Dec 2023, 17:33

So, here is the latest news from Whalebacker:

"There are no orders older than a few days left to ship."
Thanks for the update! Confused on the quoted bit above though given that my two orders from Nov 23/25 respectively have yet to ship.

FRIA149355
FRIA151597
Sorry to hear that! I will look into this immediately and get back to you.
Thank you! You and I have been emailing about it back-and-forth for a few weeks now but Whalebacker has not been forthcoming with updates/information.
 
BrettonMAW
Posts: 2
Joined: Fri 29 Dec 2023, 21:27

Re: NEWS FROM CUSTOMER SUPPORT 23-12-14

Fri 29 Dec 2023, 21:32

So, here is the latest news from Whalebacker:

"There are 115 orders still to pack. Of those, 54 can't go until we get the one ring books. We will acquire these and get them all out by end of day tomorrow.
There are no orders older than a few days left to ship."
I also am confused by the "no orders older than a few days left to ship" as I am awaiting an order from Black Friday as well. Is something else meant by this? Thanks all for the active responses!
 
DoOverAgain
Posts: 1
Joined: Sat 30 Dec 2023, 00:57

Re: NEWS FROM CUSTOMER SUPPORT 23-12-14

Sat 30 Dec 2023, 00:59

Any update on Order FRIA150280 from 11/24, please?
 
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Lehto
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Re: NEWS FROM CUSTOMER SUPPORT 23-12-14

Sat 30 Dec 2023, 15:57

Any update on Order FRIA150280 from 11/24, please?
Hello!
The product in your order is out of stock at our distributor's warehouse. We have not been able to get correct stock readings but this should be corrected going forward. We have a scheduled restock to soon reach them (within a week or two). Apologies for the delay!

Kind regards,
Daniel
Daniel
Customer support
 
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Lehto
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Re: NEWS FROM CUSTOMER SUPPORT 23-12-14

Sat 30 Dec 2023, 16:01

I also am confused by the "no orders older than a few days left to ship" as I am awaiting an order from Black Friday as well. Is something else meant by this? Thanks all for the active responses!
We're checking this with our distributor as we speak. The info received was not completely accurate, as it didn't account for orders still unshipped due to pre-order items or items out of stock. You can send me a PM with your order info, so I can check.

Kind regards,
Daniel
Daniel
Customer support

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