Thanks for the update here Daniel, what exactly is the issue and how has it impacted you? My partner is awaiting an order placed in November which is supposed to be a Christmas present.
The problem seems to be that after Funagain went out of business in the States, they had gone with Flat River group, which was actually good at their job. I got everything I ordered in the mid year (The One Ring starter, Vaesen GM Screen, Coriolis GM Screen) in a timely manner and safely packed.
However, for reasons unknown, they have changed in the fall to Whalebacker, a new company that seems to have shit the bed all over the process, as well as not really handling and packing product well. I still have not gotten my Black Friday order (Nov 24th) but HAVE gotten a minor dented cover of the Building Better Worlds pre-order, that was not supposed to ship till January for the official street date.
The Whalebacker warehouse is only about an hour drive from me. I would just go there with my receipt and ID and pick it up myself, if I didn't suspect that like Funagain had done in the past, they let Free League sell stock _they in fact did not have_ and parts of the delay is sorting out what orders they can fill now and who gets screwed waiting on new stock from the printers.