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jonathanpay
Posts: 79
Joined: Mon 01 Apr 2019, 10:18
Contact:

Re: Access to PDFs

Fri 30 Sep 2022, 16:11

Same. I bought mine 17 hours ago and have yet to receive an email from DriveThru with my PDF. I had the same issue with buying the One Ring Starter Set from Free League. I waited 30+ hours and still didn't receive a copy of my PDF. I had to email support. They were super nice and said they'd add me to their manually sent batch ... and I still didn't get my PDF. The next day they had to manually just send a PDF specifically to me and that's when I finally got my copy. Really hoping it won't be a repeat this time around lol.

I think my issue(s) may be due to using a different email with my purchase then the email I've got associated with DriveThru.
That is very likely! This might be info a little too late for some, but where possible use the same email address or at least note it in your purchase somehow what your email address for your DriveThruRPG account is.
Christian. Husband. Father. Antipodean. Egalitarian. Cinephile. Boardgame and ttrpg enthusiast. Jack-of-all-trades. World's first second-generation email geek.
 
Adamsc
Posts: 9
Joined: Fri 30 Sep 2022, 01:41

Re: Access to PDFs

Fri 30 Sep 2022, 16:59

Do you think we should start emailing support? The description did say immediate access, so doesn’t seem unreasonable.
 
vilainn6
Posts: 17
Joined: Thu 29 Sep 2022, 22:09

Re: Access to PDFs

Fri 30 Sep 2022, 17:56

You can! Me and other users got our pdf in the 30 min following our purchase so I doesn't seems normal you have nothing after a day.
 
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Fenhorn
Moderator
Posts: 4428
Joined: Thu 24 Apr 2014, 15:03
Location: Sweden

Re: Access to PDFs

Fri 30 Sep 2022, 18:05

If you have any issue with an order, please email support@frialigan.se or use the contact form. It shouldn't take very long to get the email with the PDF links.
“Thanks for noticin' me.” - Eeyore
 
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Phen
Posts: 6
Joined: Tue 31 Aug 2021, 22:44
Location: Chicago

Re: Access to PDFs

Fri 30 Sep 2022, 18:22

Same here. 20 hours later, still no PDF :|
 
iltharanos
Posts: 3
Joined: Fri 30 Sep 2022, 00:02

Re: Access to PDFs

Fri 30 Sep 2022, 18:26

If you have any issue with an order, please email support@frialigan.se or use the contact form. It shouldn't take very long to get the email with the PDF links.
Just emailed support with my issue. Hopefully I'll get my PDF sooner (today) rather than later!
 
Jasonmflow
Posts: 1
Joined: Fri 25 Feb 2022, 13:31

Re: Access to PDFs

Fri 30 Sep 2022, 18:37

I heard back from support that I was put on a list of people who would have their PDFs sent manually later tonight.
 
Adamsc
Posts: 9
Joined: Fri 30 Sep 2022, 01:41

Re: Access to PDFs

Fri 30 Sep 2022, 18:39

I contacted support and received a response pretty quickly, but will have to wait until tonight for the pdf codes.
 
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Lehto
Posts: 255
Joined: Fri 31 Jul 2020, 22:29
Contact:

Re: Access to PDFs

Fri 30 Sep 2022, 23:29

Hi all,
No need to worry, we'll send manually to all who has not received their pdf:s. Send us an e-mail to support (a) frialigan.se and we'll see to it.
Best regards,
Daniel
Customer support
Daniel
Customer support
 
iltharanos
Posts: 3
Joined: Fri 30 Sep 2022, 00:02

Re: Access to PDFs

Sat 01 Oct 2022, 01:04

Got my PDFs just 30 minutes after I sent an email to customer service. Top notch. Thank you Free League!

Now to spend the next few hours reading! :D

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