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Re: Urban Operations
Posted: Thu 06 Oct 2022, 15:58
by Marco Rafalà
I pre-ordered and just received the code for the PDF but the PDF is for the 5E Lord of the Rings Roleplaying Game. I didn't download it because that wouldn't be right. I didn't pay for that. Besides, I have TOR2E . What's the email address for customer support? Thanks!
Never mind. I see the email address in the above post.
Re: Urban Operations
Posted: Thu 06 Oct 2022, 16:12
by tobarstep
I've got the code, but it's saying that the maximum number of downloads has been reached.
I have seen that. Sadly I don't remember what I did to fix it. Test to download it in another webb browser or use the old interface. If that doesn't work contact
[email protected]
Does the support web form go to that address? I have the same issue with the download code and submitted it via the support web form. I'll use the email address if that is preferred.
Re: Urban Operations
Posted: Thu 06 Oct 2022, 16:13
by Fenhorn
I've got the code, but it's saying that the maximum number of downloads has been reached.
I have seen that. Sadly I don't remember what I did to fix it. Test to download it in another webb browser or use the old interface. If that doesn't work contact
[email protected]
Does the support web form go to that address? I have the same issue with the download code and submitted it via the support web form. I'll use the email address if that is preferred.
Yes, the contact form goes to the same place.
Re: Urban Operations
Posted: Thu 06 Oct 2022, 16:48
by atraangelis
Sent my support ticket in , lets see how fast this is resolved.
EDIT!...
holy smokes that was fast, sent my email. Literally less than a minute later a new link.
Thanks FL!!!
Re: Urban Operations
Posted: Thu 06 Oct 2022, 16:51
by Marco Rafalà
I pre-ordered and just received the code for the PDF but the PDF is for the 5E Lord of the Rings Roleplaying Game. I didn't download it because that wouldn't be right. I didn't pay for that. Besides, I have TOR2E . What's the email address for customer support? Thanks!
Never mind. I see the email address in the above post.
Great customer service! All squared away. Thanks, Free League.
Re: Urban Operations
Posted: Thu 06 Oct 2022, 18:02
by jonathanpay
So, I stand corrected, and happy to be so. There is an automation involved, however there was a couple of sequential mixups with the codes. This was shared by Tomas during the FL Update on YT just now.
Re: Urban Operations
Posted: Thu 06 Oct 2022, 18:17
by ottarrus
So, I see that some folks have UO.
I checked on drivethru and it's not there. So is the pdf out yet?
Re: Urban Operations
Posted: Thu 06 Oct 2022, 18:22
by Marco Rafalà
So, I see that some folks have UO.
I checked on drivethru and it's not there. So is the pdf out yet?
Urban Operations is available for pre-order from Free League's webstore. With the pre-order comes early access to the PDF. I imagine the PDF won't be available on DriveThru to the buying public until the official release of the physical product.
Re: Urban Operations
Posted: Thu 06 Oct 2022, 21:05
by Solitare99
Hi all i have preordered but no email with pdf download link
How long did people have to wait for?
Re: Urban Operations
Posted: Thu 06 Oct 2022, 21:56
by Fenhorn
Hi all i have preordered but no email with pdf download link
How long did people have to wait for?
Up to 15 minutes. Check your spamfilters and your library on drivethru, otherwise email
[email protected]