Fria Ligans forum

I will get back to you. I'm on the road now, but I'll reply thirst thing when back at my office in a few hours.

I would appreciate that, thank you.

Drive safely & kind regards

I also sent an email exactly two weeks ago to the support inquiring about my order, since I haven't gotten anything. No response at all.
No finished PDFs, no refund for items they can't fulfill, no tracking code, no shipment notification, nothing.

I just want my stuff -.-

Super shitty that all the stores near me already carry the books, and I have helped fund the whole thing a year ago and have nothing to show for it. My playgroup recently finished our current game and wanted to start a new one with FL and decided to wait since everything was supposed to arrive in May. Really disappointed, really bad experience for all of us.

I finally got the shippment from gamesquest.
bitter reach map pack is missing and even book of beasts is missing (i ordered the completist bundle, so other stuff is missing as well, but that issue is known allready).
also, the other campaingbooks have damaged corners and worn book spines (no shrink wrapping, but maybe that is standard).

sent another mail to support and wrote PM to daniel.
please contact me as soon possible.

This one is going to be a bit longer, but i have to get this out.

I just got an answer per mail from Gerard.

Only it was not an answer to the mail i sent yesterday, but an answer to a mail that i sent two weeks ago that is no longer relevant. I always use the same mail adress and also put the order number in the subject line. I recommend using filters and sorting by most recent date, this way you could have resolved my issue instead of sending a pointless mail.

It's now the fifth iteration of interaction with a heavily overwhelmed support team that i have to proactively pursue to get what i payed for.

My impression from all this, is that if I would not have actively informed myself about the status of the kickstarter, the location of my packages, etc. i would never have gotten anything and my money would be gone (again, my impression, not an accusation).

It's fine correcting the course once or twice, really. I do consider myself to be a patient and understanding person. Everyone makes mistakes and there are things in life that are more important. I get that. I am not raging, i am not screaming, but i am just so so dissapointed and frustrated.

I don't know if you see it like that, but from my point of few, you are not selling books or pdfs, but an experience. And in theory, the experience from playing the game should be completely independet from the experience i have with your logistics. In theory. In reality, i must say, i can't see myself having fun with forbidden lands in the near future. The built up frustration is to overwhelming. You know, of course i don't have it on my mind all the time, but it's now been six weeks since i first reached out to you because i did not get a shipping note when you stated on KS that you considered EU fullfillment done. And constant setbacks since then. It's not even completely resolved yet. The attention and time this draws is ridiculous.

What i got is an incomplete bundle, damaged books, no pdfs and absolutely no desire to play FL at all.

I hope this message reaches you, because i think you need to read this.
By the workload your support team has to put up with, i can only assume that i am not alone and there are many dissapointed customers.
Please Free League, take care of your logistics. It is dragging down the quality of your product that i think is crafted with much passion and skill.

Kind regards and all the best,
Bernhard

This one is going to be a bit longer, but i have to get this out.

Understandable, thanks for sharing. We have recently doubled our team, and are striving to be back on track as soon as possible. Our new agents are still learning, so it was a mistake to not check for any other tickets. I will also reach out to you to resolve this matter.

Kind regards and all the best,
Bernhard

The same to you, take care!
Daniel
Customer Support

I finally got the shippment from gamesquest.
bitter reach map pack is missing and even book of beasts is missing (i ordered the completist bundle, so other stuff is missing as well, but that issue is known allready).
also, the other campaingbooks have damaged corners and worn book spines (no shrink wrapping, but maybe that is standard).

sent another mail to support and wrote PM to daniel.
please contact me as soon possible.

I will get back to you!
/Daniel

I finally got all by books a few weeks ago and they are in good condition as well.
Thank you Daniel for taking care of this issue and your persistence throuout the whole process.