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Akarumi
Topic Author
Posts: 19
Joined: Tue 15 Mar 2022, 10:19
Location: Germany

Order FRIA149409

Tue 30 Jan 2024, 17:56

Hello there.

I seek help for the order mentioned above. Here is a little chronology:
- 23rd November '23: Order placed
- 3rd January '24: I send an inquiry to Free League Support when my order will ship and what is causing the delay
- 3rd January '24: Answer by support: Not every item is in stock in EU warehouse (they were when ordered, at least they were shown so to be on the webstore)
- 4th January '24: I reply and state what my preferred solution is
- 16th January '24: I ask about my order again

I still have not received an answer to my attempt to settle things. Sadly this is not the only example of what became of the customer service experience Free League provided in the past. I hope there will come a time soon when you are back at your game concerning your former exemplary customer support.
Please reach out to me soon.
Last edited by Akarumi on Wed 31 Jan 2024, 00:35, edited 1 time in total.
 
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Lehto
Posts: 251
Joined: Fri 31 Jul 2020, 22:29
Contact:

Re: Order FRIA149409

Tue 30 Jan 2024, 20:17

Hello!
I will look into this and reply to you ASAP.

Kind regards,
Daniel
Daniel
Customer support
 
User avatar
Akarumi
Topic Author
Posts: 19
Joined: Tue 15 Mar 2022, 10:19
Location: Germany

Re: Order FRIA149409

Wed 31 Jan 2024, 00:35

Thanks a lot, Daniel, for getting back to me right away and for settling things. This is the kind of customer support I recognize from the time when I first got into Free League games.
Thanks again!
 
User avatar
Akarumi
Topic Author
Posts: 19
Joined: Tue 15 Mar 2022, 10:19
Location: Germany

Re: Order FRIA149409

Fri 09 Feb 2024, 22:42

There seems to be another disturbance with the order. After settling everything, I received a shipping notification on the 31st January and
I can track the order at DHL with the respective tracking number.
The shipping is in the status "electronically announced" since 31st January which means the label has been printed but the status didn't change so far, so the order never went out of the EU warehouse in Germany.
 
l333am
Posts: 3
Joined: Tue 13 Feb 2024, 00:02

Re: Order FRIA149409

Tue 13 Feb 2024, 17:07

Hi,

I will reply to you via PM.
Leam
Customer Support

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