I have an issue with my late pledge order and don't know what to do, since i don't want to complicate things, but i also want my books:
First, my order was on the UK fullfillment list, while i should be on the EU fullfillment list as i live in austria.
I wrote to
support@frialigan.se and Daniel answerd the next day or so.
He appologized and said he would take care of it and i actually got the shipping information from gamesquest the next day.
Unfortunately, gamesquest shipped the package to germany and not austria.
I wrote to
support@frialigan.se again, but got no answer for a few days now.
The package was now returned to sender, as expected, since the adress they sent it to does not exist.
I only ever entered one adress on pledgemanager and i know i did it correctly, because i got the artbook in a seperate shipment already.
should i write another mail that the package was now actually returned to sender?
i feel really frustrated as i can't do anything except to wait for someone to write my adress correctly on the package...