Heymitch
Topic Author
Posts: 5
Joined: Tue 04 Oct 2022, 08:38

Problem with Order # FRIA90000

Wed 22 Mar 2023, 17:34

Hi,

On October 21, 2022, I ordered a copy of Alien RPG: Heart of Darkness and two pre-orders (The One Ring: Ruins of the Lost Realm and Twilight 2000: Urban Operations). Order # FRIA90000.

I understood at the time that Heart of Darkness would be delayed, in order to combine shipping with the pre-orders. Well and good.

Except that you shipped me The One Ring: Ruins of the Lost Realm a couple of months ago by itself.

Why am I still waiting for Heart of Darkness five months later, if you're already shipping other parts of my order? It makes no sense to tell me that you're delaying shipment in order to save shipping, when other parts of the order have already shipped.

Please let me know what's going on with this, and when I can see a resolution.

I order from a boatload of ttrpg publishers, and you guys are consistently the absolute worst.
 
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Fenhorn
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Posts: 4429
Joined: Thu 24 Apr 2014, 15:03
Location: Sweden

Re: Problem with Order # FRIA90000

Wed 22 Mar 2023, 17:36

Have you contacted support@frialigan.se about this?
“Thanks for noticin' me.” - Eeyore

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