I have been having some issues with my first order with Free League. I emailed customer support last week (after a week of no shipping or communication and having to email them the week before for missing PDFs- see a previous post) and they noted they expected to receive the out of stock element of my One Ring Bundle this week. Fast forward to this week and still no shipping or communication. So I emailed the below to Customer Service yesterday…
“I am checking on the status of this order once more. Last week it was expected to ship out once the Starter Set restock was received. As of today I still have not seen a shipping notification. I understand that the supply chain is difficult these days but I am slightly disappointed that it has take this long. Generally out of stock items are labeled as such on a website or unable to be purchased or at least have a notification that shipping times could be increased due to the item being out of stock.
There was nothing like this on the shop for this bundle. In fact a few days prior there was a bundle that didn’t include the Loremaster Screen that was considerably less expensive and I would have purchased that. However, once I went to order it, it was gone so I assumed that bundle has simply “gone out of stock” and ordered the other assuming that it was “in stock”.
Now I am nearly two weeks out and the items still haven’t shipped (one of which, the Starter set, was meant as a gift for a friend on October 5th). Again, I understand the difficulties of supply chains but I do feel like the whole process could have saved me some concerns. I wouldn’t even know there was a stock issue has I not contacted Customer Service.
I think highly of Free League but the issues with this order have me doubting if I would recommend people ordering directly from the site. I had previously heard great things about your Customer Support so I hope I can still count on that ideology in the days ahead. I would appreciate an update on the status and I have to stress that I understand this is beyond your control but communication is everything.”
Still nothing in terms of communication. Is this common with Free League? Should I be concerned?