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Did not receive pre-order bonus

Posted: Fri 07 Jun 2019, 04:30
by lan40583
I pre-ordered the standard edition rule book on May 25th, but haven’t received the Cinematic Starter Kit. I have submitted a contact form on the main Free League web site and sent a reply to the order confirmation email I received, but I haven’t gotten a response. Any ideas on who I can contact to obtain my copy of the PDF?

Re: Did not receive pre-order bonus

Posted: Fri 07 Jun 2019, 04:37
by Fenhorn
You should have got the email with the DriveThruRPG link by now. It usually only take anything from immediately to day and definitely not weeks. Send an email to support @ frialigan.se and they will answer shortly.

Re: Did not receive pre-order bonus

Posted: Fri 07 Jun 2019, 04:43
by silvernitrate
Just in case, you should check your Spam folder too.

Re: Did not receive pre-order bonus

Posted: Sat 08 Jun 2019, 00:00
by lan40583
I’ve checked my inbox and spam folder for anything from DriveThruRPG or even just Free League, but no dice. I even sent a second email to support@frialigan.se but haven’t heard anything back.

Re: Did not receive pre-order bonus

Posted: Sat 08 Jun 2019, 09:14
by Tomas
I’ve checked my inbox and spam folder for anything from DriveThruRPG or even just Free League, but no dice. I even sent a second email to support@frialigan.se but haven’t heard anything back.
Thats really odd! We'll look into it asap. Please send an email to tomas@frialigan.se as well, just to be sure.

Re: Did not receive pre-order bonus

Posted: Sun 09 Jun 2019, 17:17
by silvernitrate
Hi Tomas, usually how long does it normally take to someone who pre-ordered the bundle? I ordered on June 6th. I’ll be in airports in a few days and would be nice to have the PDF ready to read. Thanks!

Re: Did not receive pre-order bonus

Posted: Sun 09 Jun 2019, 20:57
by Tomas
Hi Tomas, usually how long does it normally take to someone who pre-ordered the bundle? I ordered on June 6th. I’ll be in airports in a few days and would be nice to have the PDF ready to read. Thanks!
We had a bit longer gap between sendouts than normal due to a public holiday here on June 6, but now have just sent the latest batch!

Re: Did not receive pre-order bonus

Posted: Mon 10 Jun 2019, 05:58
by silvernitrate
Hi Tomas, usually how long does it normally take to someone who pre-ordered the bundle? I ordered on June 6th. I’ll be in airports in a few days and would be nice to have the PDF ready to read. Thanks!
We had a bit longer gap between sendouts than normal due to a public holiday here on June 6, but now have just sent the latest batch!
Fantastic! Link received; I was able to download the PDF a few minutes ago. Thanks for the reply Tomas.

Re: Did not receive pre-order bonus

Posted: Wed 12 Jun 2019, 02:59
by peppercromag
Hey guys

I also haven't received my PDF or an email notification for the payment made.
Is there anything i need to do?

Re: Did not receive pre-order bonus

Posted: Wed 12 Jun 2019, 05:21
by Fenhorn
Hey guys

I also haven't received my PDF or an email notification for the payment made.
Is there anything i need to do?
Besides the usual (checking spam filter) you should start by contact support@frialigan.se