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Valyar
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Joined: Mon 18 Feb 2019, 22:41

Response time of the support team and order status

Mon 15 Apr 2019, 20:32

I have ordered something 10 days ago and so far I haven't received any update on the order, digital delivery or reply from the support. What other options to contact someone I have?
 
Frail Realities
Posts: 13
Joined: Tue 22 Jan 2019, 13:24

Re: Response time of the support team and order status

Thu 18 Apr 2019, 14:44

For what it’s worth I also ordered (spire and 2 sets of dice) about 10 days ago and my order arrived yesterday (no contact in between times)

I am in the UK

Best of luck
 
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Fenhorn
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Joined: Thu 24 Apr 2014, 15:03
Location: Sweden

Re: Response time of the support team and order status

Thu 18 Apr 2019, 16:49

FL:s communication skills (to put it nicely) has varied a lot lately. My order is only a day old and it's Easter so I will give it to next week before sending an email to them about it. To support @ frialigan.se (or to tomas @ frialigan.se if that doesn't work).
“Thanks for noticin' me.” - Eeyore
 
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Valyar
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Joined: Mon 18 Feb 2019, 22:41

Re: Response time of the support team and order status

Sat 20 Apr 2019, 02:30

I hope this situation is due to the GothCon (or something like that) where Fria Ligan is participating in and Easter...
 
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Tomas
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Joined: Fri 08 Apr 2011, 11:31

Re: Response time of the support team and order status

Sun 21 Apr 2019, 10:37

Hello! Our support staff is a little overwhelmed at the moment, we ask for your patience. In general, we have a delivery time of about two weeks from the order being placed, so there is no need to worry or take any action before that time has passed.
Fria Ligan
 
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Valyar
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Joined: Mon 18 Feb 2019, 22:41

Re: Response time of the support team and order status

Sun 21 Apr 2019, 13:10

Duly noted. Thanks for the information Tomas.
If there is way to change the process for the digital delivery in the future, it will be great. :)
 
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Tomas
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Re: Response time of the support team and order status

Sun 21 Apr 2019, 15:04

Hm, how do you mean? PDF's should be sent shortly after purchase in the webshop, at the most a few days after.
Fria Ligan
 
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Valyar
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Posts: 338
Joined: Mon 18 Feb 2019, 22:41

Re: Response time of the support team and order status

Sun 21 Apr 2019, 19:41

Then there must be a problem or I am the most unlucky person. :) In my first order, the "Your downloads are ready" email arrived when the order was physically shipped to me. The second order is still on confirmed-only status and no email with digital downloads has arrived yet. Because you appear to use the same eCommerce system and warehouse services as Modiphius, I expected the same instant delivery of the digital goods and hence my confusion when nothing happens and I am eager to get my hands on the stuffs. :D
 
Lurius
Posts: 10
Joined: Thu 23 Aug 2018, 06:46

Re: Response time of the support team and order status

Sun 21 Apr 2019, 20:30

There could be some glitches, I ordered Coriolis – the Emissary Bundle on 2nd of february and Coriolis – the Icon Bundle few days later (on 5th of february) and got the physical stuff on 8th of april (after several messages asking where the books might be). It took 3 emails before I even got all the digital stuff, the second order (FRIA5367) is still "Unfulfilled" (I was sent drivethrurpg links for those pdfs later though).
 
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Valyar
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Posts: 338
Joined: Mon 18 Feb 2019, 22:41

Re: Response time of the support team and order status

Wed 24 Apr 2019, 17:08

I received notification that something has arrived at my address in UK and I hope that this is the order. Still - no email with the digital downloads. :(

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