User avatar
Valyar
Posts: 141
Joined: Mon 18 Feb 2019, 22:41

Response time of the support team and order status

Mon 15 Apr 2019, 20:32

I have ordered something 10 days ago and so far I haven't received any update on the order, digital delivery or reply from the support. What other options to contact someone I have?
 
Frail Realities
Posts: 6
Joined: Tue 22 Jan 2019, 13:24

Re: Response time of the support team and order status

Thu 18 Apr 2019, 14:44

For what it’s worth I also ordered (spire and 2 sets of dice) about 10 days ago and my order arrived yesterday (no contact in between times)

I am in the UK

Best of luck
 
User avatar
Fenhorn
Moderator
Posts: 1169
Joined: Thu 24 Apr 2014, 15:03
Location: Mariestad (Sverige, Tellus)

Re: Response time of the support team and order status

Thu 18 Apr 2019, 16:49

FL:s communication skills (to put it nicely) has varied a lot lately. My order is only a day old and it's Easter so I will give it to next week before sending an email to them about it. To support @ frialigan.se (or to tomas @ frialigan.se if that doesn't work).
“I’d say thistles, but nobody listens to me, anyway.” - Eeyore
 
User avatar
Valyar
Posts: 141
Joined: Mon 18 Feb 2019, 22:41

Re: Response time of the support team and order status

Sat 20 Apr 2019, 02:30

I hope this situation is due to the GothCon (or something like that) where Fria Ligan is participating in and Easter...
 
User avatar
Tomas
Site Admin
Posts: 4434
Joined: Fri 08 Apr 2011, 11:31

Re: Response time of the support team and order status

Sun 21 Apr 2019, 10:37

Hello! Our support staff is a little overwhelmed at the moment, we ask for your patience. In general, we have a delivery time of about two weeks from the order being placed, so there is no need to worry or take any action before that time has passed.
Fria Ligan
 
User avatar
Valyar
Posts: 141
Joined: Mon 18 Feb 2019, 22:41

Re: Response time of the support team and order status

Sun 21 Apr 2019, 13:10

Duly noted. Thanks for the information Tomas.
If there is way to change the process for the digital delivery in the future, it will be great. :)
 
User avatar
Tomas
Site Admin
Posts: 4434
Joined: Fri 08 Apr 2011, 11:31

Re: Response time of the support team and order status

Sun 21 Apr 2019, 15:04

Hm, how do you mean? PDF's should be sent shortly after purchase in the webshop, at the most a few days after.
Fria Ligan
 
User avatar
Valyar
Posts: 141
Joined: Mon 18 Feb 2019, 22:41

Re: Response time of the support team and order status

Sun 21 Apr 2019, 19:41

Then there must be a problem or I am the most unlucky person. :) In my first order, the "Your downloads are ready" email arrived when the order was physically shipped to me. The second order is still on confirmed-only status and no email with digital downloads has arrived yet. Because you appear to use the same eCommerce system and warehouse services as Modiphius, I expected the same instant delivery of the digital goods and hence my confusion when nothing happens and I am eager to get my hands on the stuffs. :D
 
Lurius
Posts: 8
Joined: Thu 23 Aug 2018, 06:46

Re: Response time of the support team and order status

Sun 21 Apr 2019, 20:30

There could be some glitches, I ordered Coriolis – the Emissary Bundle on 2nd of february and Coriolis – the Icon Bundle few days later (on 5th of february) and got the physical stuff on 8th of april (after several messages asking where the books might be). It took 3 emails before I even got all the digital stuff, the second order (FRIA5367) is still "Unfulfilled" (I was sent drivethrurpg links for those pdfs later though).
 
User avatar
Valyar
Posts: 141
Joined: Mon 18 Feb 2019, 22:41

Re: Response time of the support team and order status

Wed 24 Apr 2019, 17:08

I received notification that something has arrived at my address in UK and I hope that this is the order. Still - no email with the digital downloads. :(
GZIP: Off