Amythiel
Topic Author
Posts: 3
Joined: Tue 21 Apr 2020, 17:01

No PDFs and no answer from Free League Support?

Tue 21 Apr 2020, 17:15

Hello Peoples,

I have ordered the Korinthia Bundle on Wednesday directly from the Free League Online Store. It says that I will get the PDFs as per usual, even though shipping will be delayed.

The money has been paid and I recieved a Mail confirming my Purchase. That did not say anything about any PDFs. I looked all over it.
So I sent an Email to support@frialigan.se on Thursday, somewhat around midday. I did not recieve a response, so I tried again on saturday via the contact thingy on their website. Didn‘t get any response either. So I tried it on Monday(yesterday) evening, via Email.

I haven’t heard anything as of now. It’s not that I really need it fast, but the bundle is rather expensive and I am somewhat afraid, that something has gone wrong. I would be glad, to get any response at all...

Has anybody got an idea what I can do?

Thanks!
Amy
 
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Tomas
Site Admin
Posts: 4516
Joined: Fri 08 Apr 2011, 11:31

Re: No PDFs and no answer from Free League Support?

Tue 21 Apr 2020, 17:24

Hi!

Very sorry about that, our support is supposed to answer queries within 24 hours, I'll look into this if you shoot me an email at tomas@frialigan.se with your order number. We'll get you your PDFs, promise!
Fria Ligan
 
Amythiel
Topic Author
Posts: 3
Joined: Tue 21 Apr 2020, 17:01

Re: No PDFs and no answer from Free League Support?

Tue 21 Apr 2020, 17:53

Hey!

Thanks so much for your quick response!
I have sent you an Email :)
 
Amythiel
Topic Author
Posts: 3
Joined: Tue 21 Apr 2020, 17:01

Re: No PDFs and no answer from Free League Support?

Tue 21 Apr 2020, 18:59

That was fast! I have got my PDFs now! Thank youuu! :)



Moderator Action: Changed the oversized emoji to a smiley of a more moderate size.
- Fenhorn
 
xdiox
Posts: 2
Joined: Sat 21 Mar 2020, 04:49

Re: No PDFs and no answer from Free League Support?

Sat 09 May 2020, 21:56

Hi. I have the same issue on the Alien Starter Bundle. I just emailed Tomas.
Thanks in advance?
 
xdiox
Posts: 2
Joined: Sat 21 Mar 2020, 04:49

Re: No PDFs and no answer from Free League Support?

Mon 11 May 2020, 18:02

I need to update. Tomas emailed me yesterday and explained what was going on. This is great customer support. :)
 
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The Batman
Posts: 15
Joined: Thu 13 Feb 2020, 04:52

Re: No PDFs and no answer from Free League Support?

Fri 29 May 2020, 01:53

I ordered the Korinthia bundle the other day and have not received my PDFs yet as well. I will email Thomas.
 
johnchristopher
Posts: 2
Joined: Thu 09 Jul 2020, 23:03

Re: No PDFs and no answer from Free League Support?

Thu 09 Jul 2020, 23:07

HellooOoooo ^^.

So, I ordered some Tales of the loop items (tales of the loop starter kit, screen and a things from the flood bundle) and also wonder about the PDF version of the starter kit booklet. I am okay with waiting a bit for the physical items but I can't wait getting into the starter kit :).

Should I email good sir Tomas or is it enough to drop a word here ?
 
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Fenhorn
Moderator
Posts: 2032
Joined: Thu 24 Apr 2014, 15:03
Location: Mariestad

Re: No PDFs and no answer from Free League Support?

Thu 09 Jul 2020, 23:19

HellooOoooo ^^.

So, I ordered some Tales of the loop items (tales of the loop starter kit, screen and a things from the flood bundle) and also wonder about the PDF version of the starter kit booklet. I am okay with waiting a bit for the physical items but I can't wait getting into the starter kit :).

Should I email good sir Tomas or is it enough to drop a word here ?
Email is probably faster.
“Thanks for noticin' me.” - Eeyore
 
johnchristopher
Posts: 2
Joined: Thu 09 Jul 2020, 23:03

Re: No PDFs and no answer from Free League Support?

Thu 09 Jul 2020, 23:39

HellooOoooo ^^.

So, I ordered some Tales of the loop items (tales of the loop starter kit, screen and a things from the flood bundle) and also wonder about the PDF version of the starter kit booklet. I am okay with waiting a bit for the physical items but I can't wait getting into the starter kit :).

Should I email good sir Tomas or is it enough to drop a word here ?
Email is probably faster.
Done, thanks ^^.

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