I am writing here because support hasn't been very helpful to date.
I returned books from the Alien kickstarter for a refund, and on 16th December 2019 I received notification that the books were received and I would soon get a refund.
It's been 1.5 months now. I contacted the support, but I was told that they didn't know how to process the refund with PayPal (?!) I find it really hard to believe that the company doesn't have a refunds policy/guideline for refunds via PayPal, considering that I paid with PayPal to begin with.
What should I do to get the refund?