rabindranath72
Topic Author
Posts: 6
Joined: Tue 05 Nov 2019, 21:44

Waiting for a refund since 16th December

Fri 31 Jan 2020, 18:26

Good afternoon,
I am writing here because support hasn't been very helpful to date.
I returned books from the Alien kickstarter for a refund, and on 16th December 2019 I received notification that the books were received and I would soon get a refund. 
It's been 1.5 months now. I contacted the support, but I was told that they didn't know how to process the refund with PayPal (?!) I find it really hard to believe that the company doesn't have a refunds policy/guideline for refunds via PayPal, considering that I paid with PayPal to begin with.
What should I do to get the refund?

Regards
Antonio
Last edited by rabindranath72 on Sat 01 Feb 2020, 15:57, edited 1 time in total.
 
User avatar
Tomas
Site Admin
Posts: 4519
Joined: Fri 08 Apr 2011, 11:31

Re: Waiting for a refund since 16th December

Fri 31 Jan 2020, 19:30

Sorry about this, we'll take care of it shortly. The reason for the holdup is that we cannot process a refund through our webshop if more than six months have passed since the purchase, so we need to use other methods.
Fria Ligan
 
rabindranath72
Topic Author
Posts: 6
Joined: Tue 05 Nov 2019, 21:44

Re: Waiting for a refund since 16th December

Sun 16 Feb 2020, 12:15

Two more weeks passed.
Two months in total today, still no refund. 
What does "shortly" mean?
Just a reminder that by EU legislation dealing with Guarantees and Returns:

"The trader must give you a refund within 14 days of receiving your cancellation request."

Should I start seeking legal counsel to enforce EU trade regulations? I really, really don't want to go the legal route, but the situation has become frankly ridiculous.
NB: my sister is a lawyer, so taking the legal route isn't going to cost me anything.

Regards,
Antonio
 
User avatar
Tomas
Site Admin
Posts: 4519
Joined: Fri 08 Apr 2011, 11:31

Re: Waiting for a refund since 16th December

Sun 16 Feb 2020, 13:17

Hello, and sorry about our slow handling of your case. The problem was that a refund through Paypal cannot only be made within 180 days of the payment. But we can work this out through other means, please check the email I just sent.
Fria Ligan

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