Mon 17 Jan 2022, 15:10
Update 41 from the Kickstarter:
Hello,
Tomas Härenstam here, CEO of Free League. I'd like to take the opportunity to reach out personally over the issue of the misprinted D12 Feat Dice for The One Ring™. It's clear that we failed to meet our normal standards of quality control here, and for that we apologize. We're also grateful for your patience while we investigated the issue and considered how to resolve it. We're not just a company, we're gamers and massive Tolkien fans ourselves, and for a thing like this to happen just feels horrible. This is what's going to happen now:
The fulfillment now in progress will continue, even with the misprinted dice – orders are going out as we speak and cannot be stopped without causing significant delays, which I don't think anyone wants.
We will reprint the faulty D12 Feat Dice and send them to all backers who want them, at no extra cost. We will offer you a choice of replacement Feat Dice or a 100 SEK personal discount voucher in our webshop. We plan to use the Pledge Manager to manage this – more information on how will follow soon. Please be aware that reprinting the dice will take some time, as we are talking about tens of thousands of dice to be produced and shipped. As soon as we have a clearer timeline, we will update you here, but expect it to take a few months. It is likely that we will be able to ship the replacement dice along with Ruins of the Lost Realm, for those of you who have ordered this book as an add-on. For others, we will send the dice separately. In the meantime, the misprinted dice can be used, counting the 11 as 1, so please don't let the misprint completely stop you from playing the game.
Internally, we are taking steps to change and clarify the organization of this project going forward, to make sure nothing like this can ever occur again. We at Free League take the quality of our games very seriously, and we want to emphasize that what happened here is not acceptable.