lan40583
Posts: 2
Joined: Fri 07 Jun 2019, 04:23

Did not receive pre-order bonus

Fri 07 Jun 2019, 04:30

I pre-ordered the standard edition rule book on May 25th, but haven’t received the Cinematic Starter Kit. I have submitted a contact form on the main Free League web site and sent a reply to the order confirmation email I received, but I haven’t gotten a response. Any ideas on who I can contact to obtain my copy of the PDF?
 
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Fenhorn
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Joined: Thu 24 Apr 2014, 15:03
Location: Mariestad (Sverige, Tellus)

Re: Did not receive pre-order bonus

Fri 07 Jun 2019, 04:37

You should have got the email with the DriveThruRPG link by now. It usually only take anything from immediately to day and definitely not weeks. Send an email to support @ frialigan.se and they will answer shortly.
“I’d say thistles, but nobody listens to me, anyway.” - Eeyore
 
silvernitrate
Posts: 7
Joined: Thu 06 Jun 2019, 20:48

Re: Did not receive pre-order bonus

Fri 07 Jun 2019, 04:43

Just in case, you should check your Spam folder too.
 
lan40583
Posts: 2
Joined: Fri 07 Jun 2019, 04:23

Re: Did not receive pre-order bonus

Sat 08 Jun 2019, 00:00

I’ve checked my inbox and spam folder for anything from DriveThruRPG or even just Free League, but no dice. I even sent a second email to support@frialigan.se but haven’t heard anything back.
 
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Tomas
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Joined: Fri 08 Apr 2011, 11:31

Re: Did not receive pre-order bonus

Sat 08 Jun 2019, 09:14

I’ve checked my inbox and spam folder for anything from DriveThruRPG or even just Free League, but no dice. I even sent a second email to support@frialigan.se but haven’t heard anything back.
Thats really odd! We'll look into it asap. Please send an email to tomas@frialigan.se as well, just to be sure.
Fria Ligan
 
silvernitrate
Posts: 7
Joined: Thu 06 Jun 2019, 20:48

Re: Did not receive pre-order bonus

Sun 09 Jun 2019, 17:17

Hi Tomas, usually how long does it normally take to someone who pre-ordered the bundle? I ordered on June 6th. I’ll be in airports in a few days and would be nice to have the PDF ready to read. Thanks!
 
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Tomas
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Joined: Fri 08 Apr 2011, 11:31

Re: Did not receive pre-order bonus

Sun 09 Jun 2019, 20:57

Hi Tomas, usually how long does it normally take to someone who pre-ordered the bundle? I ordered on June 6th. I’ll be in airports in a few days and would be nice to have the PDF ready to read. Thanks!
We had a bit longer gap between sendouts than normal due to a public holiday here on June 6, but now have just sent the latest batch!
Fria Ligan
 
silvernitrate
Posts: 7
Joined: Thu 06 Jun 2019, 20:48

Re: Did not receive pre-order bonus

Mon 10 Jun 2019, 05:58

Hi Tomas, usually how long does it normally take to someone who pre-ordered the bundle? I ordered on June 6th. I’ll be in airports in a few days and would be nice to have the PDF ready to read. Thanks!
We had a bit longer gap between sendouts than normal due to a public holiday here on June 6, but now have just sent the latest batch!
Fantastic! Link received; I was able to download the PDF a few minutes ago. Thanks for the reply Tomas.
 
peppercromag
Posts: 2
Joined: Wed 12 Jun 2019, 02:51

Re: Did not receive pre-order bonus

Wed 12 Jun 2019, 02:59

Hey guys

I also haven't received my PDF or an email notification for the payment made.
Is there anything i need to do?
 
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Fenhorn
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Joined: Thu 24 Apr 2014, 15:03
Location: Mariestad (Sverige, Tellus)

Re: Did not receive pre-order bonus

Wed 12 Jun 2019, 05:21

Hey guys

I also haven't received my PDF or an email notification for the payment made.
Is there anything i need to do?
Besides the usual (checking spam filter) you should start by contact support@frialigan.se
“I’d say thistles, but nobody listens to me, anyway.” - Eeyore
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