Search found 255 matches

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by Lehto
Sat 09 Mar 2024, 21:44
Forum: Customer Support
Topic: Question for order FRIA164840 (Digital only)
Replies: 3
Views: 243

Re: Question for order FRIA164840 (Digital only)

A good suggestion, I will share that with the team next meeting.

I wish you a great weekend!
by Lehto
Sat 09 Mar 2024, 21:35
Forum: Customer Support
Topic: Still Waiting For Digital Product
Replies: 5
Views: 151

Re: Still Waiting For Digital Product

Hi!
Sorry, I will see to this now. I was not at home and could not check immediately as I was on my phone only. My estimate regarding time turned out to be all off. I will send you the missing codes in a PM.

Kind regards,
Daniel
by Lehto
Sat 09 Mar 2024, 21:31
Forum: Customer Support
Topic: Digital Product Codes MIA/ORDER FRIA165327
Replies: 4
Views: 129

Re: Digital Product Codes MIA/ORDER FRIA165327

Hello,
I will send you the codes in a PM.

Kind regards,
Daniel
by Lehto
Sat 09 Mar 2024, 21:29
Forum: Customer Support
Topic: Have not received my foundry code but order was confirmed.
Replies: 1
Views: 86

Re: Have not received my foundry code but order was confirmed.

Hello!
I will send you the code in a PM since the automatic e-mail from the webshop has not reached you.

Kind regards,
Daniel
by Lehto
Fri 08 Mar 2024, 18:53
Forum: Customer Support
Topic: Question for order FRIA164840 (Digital only)
Replies: 3
Views: 243

Re: Question for order FRIA164840 (Digital only)

Hello!
The code should have been sent out via e-mail shortly after purchase. I will send you the code in a PM within a minute.

Kind regards,
Daniel
by Lehto
Tue 13 Feb 2024, 17:01
Forum: Customer Support
Topic: A new support agent says hi!
Replies: 0
Views: 153

A new support agent says hi!

Hello everyone,
My colleague I333 will be monitoring the forum with me, he works for the support team and will also answer via email. You can contact him or me via PM or directly via the forum.

Take care!
Daniel
by Lehto
Tue 13 Feb 2024, 16:34
Forum: Customer Support
Topic: 20% discount of spending over...
Replies: 2
Views: 224

Re: 20% discount of spending over...

Hi all,

I was looking at buying the core ruleset for Alien which means I spend over the amount listed, but it doesn't give me the 20% discount. What am I doing wrong?

Thanks
Have this been resolved?
by Lehto
Tue 30 Jan 2024, 21:06
Forum: Customer Support
Topic: News from Customer Support 24-01-30
Replies: 0
Views: 261

News from Customer Support 24-01-30

Hi all, We are happy to let you know we are back on track with the e-mails, so you can expect a first reply from us within 24-48 hours. Weekends might take slightly longer, only part of the team work weekends since our agents needs some well deserved rest. If you have an outstanding issue that has n...
by Lehto
Tue 30 Jan 2024, 20:59
Forum: Customer Support
Topic: NEWS FROM CUSTOMER SUPPORT 23-12-14
Replies: 36
Views: 42223

Re: NEWS FROM CUSTOMER SUPPORT 23-12-14

Are Black Friday orders still backlogged at this point, or should I go ahead and send a status request?
You can also send me a PM here at the forum, I can look into it for you.

Kind regards,
Daniel
by Lehto
Tue 30 Jan 2024, 20:54
Forum: Customer Support
Topic: FRIA153242 No PDF Received
Replies: 1
Views: 18430

Re: FRIA153242 No PDF Received

Help would be appreciated.
I have sent the missing PDF to the e-mail used for the order now.

Kind regards,
Daniel
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