Sierra282
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Joined: Fri 08 Mar 2024, 18:41

Question for order FRIA164840 (Digital only)

Fri 08 Mar 2024, 18:49

Hello,
I have recently purchased the TWD Foundry VTT module for the core rules and have not recieved any code to activate it.
Since this is an exclusively digital purchase I assumed I would have instant access, is this normal ? If so what delay can I expect ?

Trying to organise my first campaign using TWD early next week so I just wanted to figure out whether I need to postpone the session or not :).
If my players purchase the rule book on your online store could there also be a delay ?

Thanks in advance!
 
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Lehto
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Re: Question for order FRIA164840 (Digital only)

Fri 08 Mar 2024, 18:53

Hello!
The code should have been sent out via e-mail shortly after purchase. I will send you the code in a PM within a minute.

Kind regards,
Daniel
Daniel
Customer support
 
Sierra282
Topic Author
Posts: 2
Joined: Fri 08 Mar 2024, 18:41

Re: Question for order FRIA164840 (Digital only)

Fri 08 Mar 2024, 19:05

Thank you ! I did not recieve anything in my email besides the order confirmation, not even in spam folder or anything, wierd !

As a suggestion I think it would be good to give an indication of what to expect for the delivery method/delay in the product page or in the FAQ !
But that's just my two cents :P

In any case thanks for the quick response ! Much apreciated.
 
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Lehto
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Re: Question for order FRIA164840 (Digital only)

Sat 09 Mar 2024, 21:44

A good suggestion, I will share that with the team next meeting.

I wish you a great weekend!
Daniel
Customer support

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